FAQ
Payment
What are my payment options?
You can pay using your PayPal account, Visa, MasterCard, or Apple Pay.
Is the payment on this website secure?
We use PayPal and Hype, which are considered among the best and most secure payment solutions in the industry. They are used by many major online retailers worldwide. For more information about online payment security, please visit PayPal's website and review their security and protection pages.
What will appear on my credit card bill or statement?
Your credit card will be charged by Trifive Holdings Ltd., the company that owns the Selfish brand and this website.
Are there any additional taxes or duties that will affect my final price?
When you purchase a product from our website, the prices displayed already include VAT and taxes.
Product
What is the difference between a dildo and a vibrator?
A dildo is usually non-vibrating and designed for penetration, while a vibrator provides vibrations and is designed for both penetration and external stimulation.
How do I charge the toy?
All our products come with a USB charger.
Are Selfish products safe to use?
Safety and product quality are our top priorities. We take sexual pleasure very seriously, which is why we collaborate with the medical community to create products designed for enjoyment and completely safe for the body.
Selfish toys are manufactured in compliance with the highest safety standards.
All toys are made with FDA-approved silicone.
If you have any further questions about the safety of Selfish products, please feel free to contact us at hello@selfish.store.
How do I clean and store the toys?
To properly care for it, wash the vibrator with water and soap, then dry it with a clean towel. We recommend doing this before and after each use. Don’t worry, Selfish products are 100% waterproof!
Shipping and Returns
When will my order arrive?
All orders are shipped no later than the day after the order is placed, excluding weekends, holidays, and force majeure events. They arrive within 4 days.
How can I track my order?
Are the deliveries discreet?
Of course! Our products are packed with complete discretion, so no one will be able to identify the brand or sender. The shipment is packaged in unbranded, neutral packaging.
Rest assured and place your order with confidence.
My toy is defective, what can I do?
All Selfish products come with a one (1) year warranty.
For more information about product warranties, click here.